ANALISA DAN PERANCANGAN HELPDESK UNTUK LAYANAN MAHASISWA FTI UNIVERSITAS BUDI LUHUR

Abstract

As an information technology-based faculty, the Faculty of Information Technology Budi Luhur University has the responsibility and bigrole in the manufacture and processing of information as an information center for students. Of the many responsibilities, it’s priorityis to give and provide the best service for students to information needs. To be kept competitive with competitors, especially FTI Budi Luhur University continues to improve its quality.One of its efforts is to improve the quality of services to students, by providing services to students in the form of Helpdesk. Helpdesk is a suppor t for mof information and activity providers that handle information and complaints from students of the Faculty of Information Technology. In this research,analysis and design of Student Services Helpdesk for FTI uses approach SDLC(SystemDevelopment LifeCycle) and UML methode and Object Oriented methodologies. Application Helpdesk will be created using Visual Basic.Net programming language. With this application, the expectation by accommodating and analyzing complaints or questions often asked by students(users),would provide solutions or responses based on the knowledge base.

Kata kunci: sistem informasi, SDLC, UML,helpdesk